Shipping & Returns

Order received after Thursday 12:00 pm will be processed the next business day i.e Saturday.

Shipping

We offer a flat rate shipping & handling charge of SAR. 35  (Saudi Arabia Only)

All domestic orders are shipped via SMSA or Fetchr.  Therefore we require a shipping address that is deliverable by either Carrier. If an order is returned to us because no one was present at the time of delivery, you will be responsible for re-shipping charges.

All orders placed after 12 PM will be shipped on the next business day (Example: Orders placed at 1 PM on a Thursday, will not ship out until Saturday.) We are closed on Friday.

Most orders should arrive within 5 to 7 business days from your ship date.

In the event an item is unavailable you will be notified by phone and/or email. The remainder of the order will be billed and shipped.  Unavailable items will not be placed on backorder.

Problems with your order?

If you experience a problem or an error with your order, please call our Customer
Service Department immediately at 00966 126493847 or you may email us at [email protected]

Returns & Replacements

Fair & White returns for damages, refund or exchange must be made within 15 days of the date of delivery.  All sales after the 15 day period are FINAL. Unless merchandise is received defective, a 25% restocking fee will be charged for all returned open products.

We ask that you contact our Customer Service Department at (+966) 126493847
or [email protected]  before returning the merchandise.  Please have your order number available so that we may issue you a Return Authorization to ensure that your account is a proper refund or your exchange request is issued.

Shipping cost for any returns and exchange will not be reimbursed.  If there was a shipping error or product damage, we will provide a return shipping label. We will not exchange items that have been opened or used.

After you have received the Return Authorization, please repack the returned item(s) in the original packaging and enclose a copy of your Invoice. It is suggested that you request a delivery confirmation receipt whenever you return an item.